Castle Inc. 24/7 Call Centre

We are on call 24/7, and on message 100% of the time to answer prospect inquiries, schedule appointments, respond to complaints, maintenance and emergencies calls.

 Today everything moves quickly, and renting or leasing administration requires immediate response to prospective inquires.

Occupancy Marketing

Online inquires generated from websites, MLS, print and signage receive an instant reply by phone or email. Castle Inc. 24/7 call centre and marketing team are on call wherever you need us, and on message 100% of the time, to answer prospect questions, set appointments which results in a higher number of new prospects and helps fill vacancies rapidly.  In turn, this leads to higher conversion rates and more appointments with qualified leads.

Maintenance Administration

Castle Inc. uses technology to perform duties to build higher tenant and resident satisfaction and retention rates.  Our objectives are:

• increase online positive social media feedback, and tenant retention
• manage emergency and non-emergency service calls per property;
• automate dispatch to emergency response technicians for faster event response times;
• enter service requests into your property management system as they come in;
• monitor ticket volume, maintenance response times and trends; and,
• ensure suitable customer care follow up and closure of maintenance projects